Help
Shipping & returns
How made-to-order Broncos apparel is produced and shipped, and what to do if something isn’t right.
How it works
From order to door.
Every piece is made to order through Shopify. Here’s what happens after you check out.
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Pick your size
Each adult piece lists its garment measurements in inches and centimeters.
Youth tee: no measurement chart is available, so ask us if you’re unsure.
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Check out securely
Payment, tax and your order confirmation are handled by Shopify’s checkout.
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Printed to order
Your piece is printed after you order by the store’s print-on-demand partner, not pulled from a shelf.
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Shipped to you
Shipping options and costs are shown at checkout before you pay.
Ships within the United States. When your order ships, you’ll get a shipping confirmation email with tracking.
Shipping
Shipping.
Shipping options and costs are calculated by Shopify at checkout, before you pay.
Made to order. Every Broncos piece is printed after you order. It isn’t pulled from warehouse stock.
Processing and production. We send your order to production within 1 business day of purchase. Production takes 1–6 business days. Your order usually ships within 2–7 business days of purchase.
Delivery. We currently ship within the United States only. Shipping cost is based on weight and shown at checkout before you pay. Once shipped, delivery usually takes 5–10 business days. Delivery times are estimates, not guarantees.
Tracking. When your order ships, you’ll get a shipping confirmation email with a tracking link.
Address changes and cancellations. Contact us as soon as possible. We can change the address or cancel an order before it goes into production (normally within 1 business day of purchase). Once production starts, the order can’t be changed.
Lost or late parcels. If tracking hasn’t updated for 10 business days, or shows delivered but you don’t have it, contact us with your order number. We’ll work with the carrier and our production partner, and reship your order or refund it if the parcel is confirmed lost.
Questions. Use the contact form.
Good to know
- Every piece is printed to order, so production happens before your order ships.
- The store currently ships within the United States. The options and cost for your address appear at checkout.
- When your order ships, you’ll get a shipping confirmation email with tracking.
Returns
Returns & exchanges.
Each piece is made to order, so check the size chart for the exact piece before you order.
Made to order. Each piece is printed for you after you order, so please check the size chart for the exact piece before ordering.
Sizing and change of mind. We can’t accept returns or exchanges for the wrong size or a change of mind on items that were made correctly.
Damaged, defective, misprinted or wrong item. Contact us within 7 days of delivery with your order number and photos of the problem. Once we’ve confirmed the issue, we’ll reprint and resend the item at no cost, or refund it in full, including its shipping. You don’t need to send the item back unless we ask.
Cancellations. Orders can be cancelled for a full refund before they go into production. See our shipping policy.
Refunds. Approved refunds go back to the original payment method within 5 business days of approval. Your bank may take a few more days to post them.
How to start. Use the contact form, with your order number.
Good to know
- If something isn’t right with your order, contact the team store with your order number and photos of the problem.
- Pieces are printed to order, so an order can only be changed before production starts.
Get help
Something not right?
Contact the team store
Include your order number, the piece, color and size, and photos if it arrived damaged or misprinted.
Check your size first
Compare the garment chart for the exact piece before you order.
Quick answers
Ordering, sizing, shipping and the club.